Frequently asked questions

Million Memories is a permanent digital archive of human experience. One canvas. One million pixels. Each pixel is a real moment placed by a real person, a photo, a caption, a date, a place. Once approved, every pixel stays on the wall forever, viewable by anyone, now or two hundred years from now.

Most of our memories live on phones that die, in cloud accounts we lose access to, in apps that eventually shut down. We built Million Memories to give every memory a single, permanent home, one that doesn't depend on a platform that might be gone in a decade. Half of every memory pixel also funds a charity that creates new memories for people who need them.

Yes. 50% of every memory pixel goes directly to one of four UK-registered charities: Make-A-Wish UK, Marie Curie, Winston's Wish, and Age UK. You choose at checkout. We publish a public running total on the about page.

£2 per memory pixel. £1 places your memory on the wall forever. £1 goes to a charity of your choice. There are no subscriptions, no renewals, and no hidden fees. Once you've placed a pixel, it's there permanently.

A small team based in the UK. We're a passion project, not a venture-backed startup. If you'd like to get in touch, email hello@millionmemories.org.

From the canvas, tap Place My Pixel (top right). Pick an empty pixel anywhere on the wall, upload a photo, add a caption, a date and a place, then pay. After a quick moderation check your memory will appear on the wall.

Yes. You pick the exact pixel. Zoom in to find a spot you like, near other memories, in an empty patch, or at the very edge for future explorers to find. Pixels closer to the centre of the canvas were placed earliest.

A photo (required), a short caption, a date, a place, and optionally a voice note. The photo is what shows up on the wall. Everything else appears when someone clicks in to view your pixel.

Caption editing is coming soon. For now, if you need to correct something, email hello@millionmemories.org within 24 hours and we'll sort it out.

Memories are designed to be permanent, that's the whole promise of the wall. We only remove content for serious legal reasons such as impersonation, copyright, or safety. If you've changed your mind about a memory, get in touch and we'll talk it through.

If your photo passes our AI moderation check it appears on the wall immediately after payment. The AI reviews every upload automatically for content policy violations. If anything is flagged it goes to a human moderator for a second look, which typically takes a few hours.

Exactly half. £1 of every £2 pixel goes to your chosen charity. The other £1 covers the cost of storing your memory forever, running the canvas, moderation, and keeping the lights on. We don't take any margin beyond what it costs to run.

Four UK-registered charities: Make-A-Wish UK (children's experiences), Marie Curie (family time at end of life), Winston's Wish (bereaved children), and Age UK (connection and loneliness). You pick yours at checkout.

We publish a running total of donations per charity on the about page, updated as pixels are placed. Donations are transferred monthly to each charity by bank transfer. If you have any questions about a specific donation, email hello@millionmemories.org.

We may expand the list in the future, but we keep it small on purpose so that each partner receives meaningful, recurring donations. If there's a cause that fits the spirit of memory-making and you'd like to suggest it, email hello@millionmemories.org.

We can't issue Gift Aid receipts directly because the £1 is part of a purchase, not a standalone donation. If you'd like to make a separate direct donation, go straight to the charity's own website. We'll always link you there.

The wall starts with 2,500 pixels and expands automatically as it fills. When the canvas approaches capacity it grows outward by 10%, adding new pixels around the edges. The original pixels stay exactly where they were placed, forever. The long-term goal is one million pixels, which is where the name comes from.

Drag or swipe to pan. Scroll or pinch to zoom. Click any pixel to read the memory. On a slow connection the wall loads progressively, with distant pixels appearing as you scroll towards them.

Yes. Every memory pixel is searchable by caption, place, and date. Use the search bar at the bottom of the canvas. Search is public so anyone can find your memory if they search the right words. That's intentional. A hidden memory isn't really an archive.

The canvas expands outward automatically. The original pixels stay locked at the centre forever. New pixels are placed in the surrounding area as it grows. The wall never resets.

Every pixel pulses gently at its own random rhythm to show that each one is a real, living moment placed by a real person. No two pixels pulse the same way. As you zoom in, the photo behind each pixel becomes visible.

Yes. Every memory pixel has its own permanent URL. Click into a pixel and use the share options: Instagram, WhatsApp, or copy link. Anyone who opens the link will land directly on that pixel with the canvas zoomed onto it.

Yes. From the canvas, tap Gift a Pixel. You pay for the pixel and we send the recipient a private link they can use to upload their own memory. They choose the photo, the caption, the date, and the place. You just give them the pixel.

An email with a personalised link, a short message from you if you wrote one, and step-by-step instructions to claim their pixel.

When gifting you select the pixel position yourself. The recipient then uploads their own photo and writes their own caption to fill it.

Yes. At the gift step you can leave the sender name blank and we'll send the recipient a card that simply says someone is thinking of you.

Gift links expire after 30 days. We'll send the recipient a reminder before it expires. If you need to extend a gift or have any issues, email hello@millionmemories.org.

No. You can place a pixel as a guest using just your email address. Creating a free account lets you view all your pixels in one place, manage your settings, and access your memories from any device.

Your account page shows every pixel you've placed and every pixel you've been gifted, with quick links to view each one on the canvas.

Your email address, the memories you've placed, and your payment history. We don't track you across other sites, we don't sell data, and we don't run ads. Full details are on the privacy page.

Yes. By default no name is shown on your memory pixel. If you want to credit yourself you can add a display name during upload. Your email is never public.

Email hello@millionmemories.org and we'll close your account within seven days. Your placed memory pixels stay on the wall as they belong to the archive, but your email and login data are deleted. If you want a specific memory removed too, mention it in the same email.

From the sign-in page, tap Forgot password? and enter your account email. We'll send a reset link valid for one hour. If the email doesn't arrive within a couple of minutes, check your spam folder. If it still isn't there, email hello@millionmemories.org.

Personal memories. Moments, people, places that matter to you. Photos of friends, family, pets, landscapes, food, art, anything that captures something you want to keep. See the content policy for full details.

Nudity, explicit content, violence, hate symbols, advertising, spam, content that isn't yours to share, and anything intended to harm. Every upload is reviewed before it appears on the wall. Rejected content is never stored on our servers.

If your upload is rejected you'll be told immediately during the upload process, before payment is taken. Common reasons include: the photo contained explicit content, the image violated our content policy, or the caption included prohibited language. You're welcome to try again with a different photo.

Yes. Email hello@millionmemories.org with context and a different moderator will take a second look within 48 hours. We aim to be fair, especially with edge cases.

Email hello@millionmemories.org with the pixel's URL or position and we'll review it promptly. A report button directly on the pixel card is coming soon.

Photos are stored on encrypted cloud storage. Each pixel on the canvas is rendered from a processed version of your photo. The full image appears when you click in. We maintain regular backups of every image.

We've structured the finances so the archive can sustain itself independently. In the unlikely event that we cannot continue operating, we would seek to transfer the archive to a trusted organisation rather than simply shutting it down. Your memories don't die with the company.

Yes. The wall loads progressively, with pixels loading as you scroll towards them. The experience is designed to work on a phone with patchy mobile data.

Card payments including Visa, Mastercard, and Amex, all processed securely by Stripe. We never see or store your card details.

Every memory pixel has an alt-text description. If you have accessibility requirements or feedback, email hello@millionmemories.org and we'll do our best to help.

During our launch period we're giving away a limited number of free pixels to our founding community. Visit millionmemories.org/launch to claim yours while they're available. Once they're gone, the price is £2 per pixel.

Yes. Every free pixel triggers a £1 charity donation funded by Million Memories directly. You get a pixel on the wall, the charity gets the same £1 it would from a paid pixel.

The base price is fixed at £2. We may run occasional promotions but no individual pixel will ever cost more than £2.

The wall is open now. Visit millionmemories.org to place your memory.